Return policy

We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. We recognize that sometimes an item may not meet your needs, was not what you had hoped for. If you are unsatisfied with something you bought from us, you may send it back, usually within 20 days of receipt, and we shall be happy to credit, exchange, or refund the purchase price of that item, less any shipping or handling costs, except for products that were assembled or modified, made to order, or excluded for return by the manufacturer. Please contact us if you need more information about shipping, restocking and exclusions on any products you are considering purchasing.

Before you return a product to us, you must first contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to receive a Returned Merchandise Authorization (RMA)

In order for us to authorize a return, it must meet the following requirements:

• All products must be in their original packaging material
• All of the original parts, accessories, instructions manuals, paperwork, etc. is present.
• Returns must be requested within the first 30 days after the date of purchase
• Aquarium pumps, filters, heaters, and other submersible aquarium equipment must not have been used or submerged.